A new patient comes to your clinic. You may not realize it, but absolutely everything counts!
What does their first impression say about your clinic, your service?
Do you have a messy waiting room? Is your front desk team flustered and short with their communications? Are your clinicians on time or late with with their appointment?
Like I said, absolutely everything counts!
People make judgements within seconds of meeting, seriously, you have like 30 seconds to make a great impression and research shows that first impressions are hard to change. And in clinical practice, those first impressions go beyond the front desk and into your treatment room.
Being that I’ve worked with countless clinic owners, I know that in most clinic’s 40% or less of patients graduate from their treatment plans. That’s A LOT of lost patients and revenue. It seems to be a major struggle for clinicians to get their patients to commit to a care plan.
One of the major problems is that the clinician rushes the assessment and spends way too much time doing, and talking about, the diagnosis. Number one, the patient wants to feel cared about, so you need to get the patient to trust you and believe you are their best solution to their health problem. Number two, as a clinician you need to tell the patient exactly how long it will take and get them engaged and accountable to your treatment plan.
It’s called being patient-focused. It’s also called being focused on exceptional patient experience.
And here’s the thing: “Almost 9 out of 10 consumers say they would pay more to ensure a superior customer experience.” ~ Helpscout
So, we’re going to solve this problem so you can boost your graduation rates and here’s what we’re going to cover:
- The CarePath Framework - 8 steps to a kickass assessment
- How to get a patient to trust you within the first 5-10 minutes of contact
- How to plan effective treatments that patients will commit to
- How to get them to book the entire treatment plan on the first day
- And much, much more
Sounds like a winning situation right? It is!
So what are we waiting for...